Privacy Policy
This policy explains what personal data Eldorado Snipebot ("we") processes when you use Eldorado Snipebot (the "Service"), why, and your rights.
1. Data we process
- Account data: your e-mail address, optional username and a hashed (never plain) password.
- Eldorado connection data: the Eldorado session cookie our browser extension sends so the bot can act for your seller account, and your Eldorado username and profile picture shown in your panel. We never receive your Eldorado password.
- Browser link: while your browser is open, the extension keeps a secure connection to our server so the bot's Eldorado requests (reading your notifications, sending offers and chat messages) are sent from your own browser. The extension only sends requests to eldorado.gg; your browser attaches your Eldorado login itself, and the extension returns only the response of each request to our server — never your cookies or password. When your browser is closed, the bot continues from our server.
- Service data: your price tables, bot settings, automatic chat messages and images you upload, and activity logs of offers and orders the bot handles.
- Security data: IP address, browser/device information and login/security events, used to protect accounts and prevent abuse (including free-trial abuse).
- Purchase data: order details such as the product, amount, payment method and a transaction reference. Card payments are processed by Paddle.com as Merchant of Record; we never see or store your card details. For crypto payments we store the transaction ID and the public sending wallet address; for bank transfers, the sender name you give us.
2. Why we process it
- To provide the Service you asked for (running the bot, showing your panel, delivering licenses) — performance of a contract.
- To keep the Service secure and prevent fraud and abuse — legitimate interest.
- To meet legal, tax and accounting obligations — legal obligation.
3. Sharing
We do not sell your data. We share it only with providers needed to run the Service: Paddle (card payments), our hosting provider (servers), and — only if you configure it — the Discord webhook you choose for notifications. The bot communicates with Eldorado.gg on your behalf as part of the Service.
4. Retention
We keep account and service data while your account is active. You can ask us to delete your account at any time; we then delete or anonymise your data within 30 days, except records we must keep for legal or accounting reasons.
5. Cookies and local storage
We use a strictly necessary login cookie to keep you signed in and local storage for preferences such as language. We do not use advertising cookies.
6. Security
Passwords are hashed, connections are encrypted (HTTPS), access to data is restricted, and each user's data is kept separate from other users.
7. Your rights
Depending on where you live (for example under the GDPR or Türkiye's KVKK), you may have the right to access, correct, delete or export your data, to object to or restrict processing, and to complain to a supervisory authority. To use these rights, contact us below.
8. Children
The Service is not intended for anyone under 18.
9. Changes
We may update this policy; the date above shows the latest version.
10. Contact
Open a support ticket on our Discord: discord.gg/eldoradosnipe